Service name
artgraph.
Business name involved in sales and operation
Yuta Matsumura
8-27-2-416 Toshima, Kita Ward, Tokyo 114-0003
TEL 070-8554-5023
Usage fee
We clearly state the selling price of the product before placing an order.
For detailed prices, please check the individual product pages.
Redelivery due to unknown address, etc.
If the product is returned to us due to an unknown address or refusal to receive it, you will be required to pay the re-shipping fee according to the product when resending.
Product shipping time
Because it is made-to-order, it takes about 2 weeks to 1 month.
payment method
○Credit card
Regarding returns and exchanges
Due to the nature of made-to-order manufacturing, in principle, we cannot accept returns or exchanges due to customer convenience.
If there is a problem with the product that arrived, please contact us immediately within 5 days of arrival.
■ Contact information for returns and exchanges
refund
If there is a problem with the product, please see "Returns and Exchanges" above.
Cancel
Cancellations and refunds are possible before production starts, but if production has ended, the full amount will be charged.