FAQ
Enquiries before ordering
How long will it take for my product to arrive?
How long will it take for my product to arrive?
Posters alone will be shipped within 3 business days, and framed sets will be shipped within 10-14 business days.
All other products will be shipped within 7-14 business days depending on the product.
I would like to know more about the size and materials of the works.
I would like to know more about the size and materials of the works.
Each piece page has information about size and materials.
If you have any questions, please feel free to contact us .
Can I return or exchange items?
Can I return or exchange items?
If the product is defective or if the product you receive is different from the one you ordered, we will accept returns or exchanges.
Please contact us via the inquiry form within 7 days of receiving the product.
Please note that we do not accept returns or exchanges for reasons of customer convenience.
Inquiries after ordering
Can I check the delivery status?
Can I check the delivery status?
You can check the status of your delivery using the tracking number provided in the shipping confirmation email.
You can also contact us using the "Inquiry Form" and we will check the delivery status.
I want to change my order?
I want to change my order?
As a general rule, we do not accept changes to orders after they have been confirmed.
However, we will only do our best to accommodate requests prior to production, so please contact us as soon as possible using the "Inquiry Form."
The product I received was different from what I ordered.
The product I received was different from what I ordered.
We apologize for any inconvenience caused.
We apologize for the inconvenience, but please contact us via the "Inquiry Form" and attach a photo of the product you have received.
We will promptly exchange or refund the item.
The product I received was damaged.
The product I received was damaged.
We apologize for any inconvenience caused.
If you find that the product is damaged upon arrival, please contact us via the "Inquiry Form" and attach a photo of the damaged area.
We will promptly exchange or refund the item.