User Guide
Welcome to artgraph. Why not decorate your home with the art you saw in the museum and add color to your life?
Ordering process
Shopping at artgraph. can be completed in just a few easy steps:
1
Search for works
- • Find your favorite works from the top page or each artist's page.
- • Keyword search and category search are also available.
- • Please also check out the special feature sections such as "New Releases" and "Popular Works."
2
Select a product
- • On the product page, select the product type (poster, canvas print, etc.) and size you want.
- If you are unsure which option to choose, please use the size comparison tool and room image images. (In preparation)
- • You can also check detailed information (material, texture, etc.) for each product type.
3
Add to Cart
- • Add the selected items to your cart.
- • If you would like to continue shopping, please add other items to your cart.
- • Items in your cart will be temporarily saved and retained.
4
Proceed to checkout
- • Check your order details on the cart screen and click the "Proceed to checkout" button.
-
• At this point, your order has not yet been confirmed, so please feel free to proceed to the next step.
5
Enter your information
- • Enter the required information such as your name, address, phone number, and email address.
- • If you already have an account, you can log in and skip entering your information.
- If you have a discount coupon, you can enter it on this screen.
- • If the shipping address and billing address are different, you can set them separately.
6
Choose a shipping method
- • Select your preferred shipping method.
- • The shipping fee will be clearly stated, so please check it at this time. (Expedited shipping is not available.)
Free shipping for purchases over 11,000 yen (tax included).
7
Choose a payment method
- • Select your preferred payment method, such as credit card, Apple Pay/Google Pay, or bank transfer.
- • Credit card information is securely encrypted and processed.
- • If you pay by bank transfer, we will proceed with shipping the product after confirming your payment.
- • *Convenience store payments are currently not supported.
8
Check the order details and confirm the order
- • We will make a final check to ensure that the information you entered and your order are correct.
- • If there are no problems, click the "Confirm Order" button.
- • If you wish to change or cancel your order after it has been placed, but before it has been printed, please contact customer support.
9
Order Completed
- • Once your order is complete, you will receive a confirmation email.
- • When your order is shipped, you will also receive a shipping confirmation email, so please check it.
- • If you are a registered member, you can check the status of your order from your My Page.
About membership registration
Benefits of Membership
Check your purchase history
You can easily check your past orders and delivery status.
Favorites feature
You can register your favorite artists and works.
Eliminates the need for typing
You will not need to enter your customer information the next time you make a purchase.
Member-only benefits
If you register as a member, you will receive wonderful benefits. (Benefits may change depending on the time of year.)
How to register as a member
1
Click "New Member Registration" from the menu at the top right of the home page.
2
Set your email address and password.
3
Enter your information (name, address, phone number, etc.).
4
Agree to the terms of use and privacy policy to complete registration.
* Membership registration is free. You can also register as a member during the purchase process.
Payment Methods
At artgraph., you can use the following payment methods. (Convenience store payments are not available.)
Credit card
- • VISA, Mastercard, JCB, American Express, Diners Club
- • Only lump-sum payment is accepted (installment payments are not available)
- • You must enter a security code (CVV)
Apple Pay / Google Pay
- • Available when shopping from a compatible device.
- • Biometric authentication allows for easy and secure payment.
Bank transfer
- Please make payment within 3 business days after placing your order.
- • The bank transfer details will be sent to you in the order confirmation email.
- • Bank transfer fees will be borne by the customer.
- • We will process your order for shipping once we have confirmed your payment.
About Shipping
Shipping Fee
Honshu, Shikoku, and Kyushu
880 yen (tax included)
Postage is 550 yenHokkaido and Okinawa
1,100 yen (tax included)
Postage is 550 yenFor purchases of 11,000 yen or more
Free Shipping
Please see our shipping policy for details.
Delivery days
- • Once your order is confirmed (or payment is confirmed in the case of bank transfer), it will usually be shipped within 3 to 14 business days.
- • After shipping, it usually arrives within 1-2 days (excluding remote islands and some areas).
- • Posters (unframed) and postcards only may take 3 business days, while other items may take 10-14 business days.
- • *We do not offer rush delivery.
About packaging
- • We carefully package your artwork in special protective material to prevent damage during shipping.
- • We strive to use environmentally friendly packaging materials.
- • If you would like gift wrapping, please let us know in the comments section when placing your order (additional charges may apply).
Returns and Exchanges
When refunds and exchanges are possible
- • If the product has initial defects such as damage, dirt, or poor printing.
- • If the product delivered is different from what you ordered.
- • If the above applies and you contact us via the inquiry form or email within 7 days of receiving the product.
When returns or exchanges are not possible
- • If 7 days have passed since the product arrived.
- • Returns due to customer convenience (product is different from what was expected, does not fit the room size, etc.).
- • If the product has been used or has been damaged or soiled due to reasons of the customer.
- • If the item is returned without prior notice.
Return and exchange procedures
- 1. Please contact us via the inquiry form or email within 7 days of receiving the product. (Please include your order number, name, reason for return/exchange, and photos showing the condition of the product to ensure a smooth process.)
- 2. After we confirm the contents, we will inform you of the return method, etc.
- 3. Follow the instructions and return the product with shipping charges prepaid (or cash on delivery if there is an initial defect).
- 4. After receiving the product, we will check its condition and then ship a replacement or process a refund.
Refund Policy
- • After receiving the returned item, we will usually process your refund within 7 business days.
- If you paid by credit card, the refund will be made through your card company. (Depending on the card company's closing date, the refund may be made the following month or the month after.)
- • If you purchase by bank transfer, the payment will be transferred to your specified bank account.
- • Return shipping fees will be borne by us in the case of initial defects or due to our reasons, but will be borne by the customer in the case of customer reasons.
For any other questions, please see our FAQs .
inquiry
If you have any questions, concerns or concerns, please feel free to contact us.